Enterprise Telephony Roadmap

• Develop a Telephony Roadmap that is aligned with your company's Corporate/IT strategic plans.

• Design and implement a leaner, scalable, redundant telephony infrastructure that offers centralized voice applications across your enterprise.

• Deploy Unified Communications, SIP trunking, mobility solutions and IP endpoints throughout your organization.

Contact Center Strategy & Optimization

• Develop a detailed plan for consolidating your disparate contact centers while enabling your agents to work from any location.

• Architect & implement Call Monitoring/Recording, Workforce Management, Dialer, and Reporting platforms that will enhance contact center management and increase agent efficiency.

• Assess your current contact center systems and processes and create a roadmap that evolves your company to a mature, best-in-class contact center.

Disaster Recovery & Business Continuity Planning

• Gain a thorough understanding of your critical business functions and systems, and develop a detailed Business Continuity Plan (BCP), that will serve a a functional operations guide in times of service disruption or crisis, and reduce the impact of the disruption's scope and duration on the company.

• Helping your company adopt your Business Continuity Plan throughout the organization, creating a "Business Continuity Mindset".

• Identify all critical vendors & suppliers, physical assets and IT systems & processes.

Risk Mitigation / IT Audit Response & Remediation

• Create a mature Risk Mitigation strategy that satisfies Investors, Auditors and Analysts.

• Create a centralized repository for all of your company's IT documentation necessary for Audit requests.

• Manage IT Audit response and remediation efforts.

Expense Management

• Conduct thorough Inventory Management Audits of physical assets, mobility devices & services and circuit inventories, reconciling against invoices and maintenance contracts.

• Reduce your organization's annual Telecom expenses through carrier negotiations and timely ordering & provisioning management.

• Create and leverage Vendor scorecards to benchmark actual performance against contract terms/SLAs.

Delivery of Enterprise / Complex Projects & Initiatives

• Balance and prioritize corporate objectives, IT objectives and business unit objectives.

• Build the cross-functional teams and strategic alliances necessary to ensure successful project delivery.

• Manage all aspects of project delivery & implementation, from initial requirements gathering and ROI development to end-user testing/acceptance and operational handover.

• Transform your IT organization into a service-oriented model, applying an ITIL (V3) Foundation framework.